Quality Control Manager - Mortgage- In Office

Location: Jacksonville, FL
Date Posted: 10-12-2018
Job summary
Responsible for the management and development of the underwriters to ensure that they are fully trained in the proper application of established company lending guidelines as well as applicable agency and government requirements. This includes the oversight of individual underwriter performance to achieve optimum productivity while maintaining for exceeding loan quality and customer service standards.
Essential job Functions
· Supervise daily activity of the Underwriters to ensure SLA are met or exceeded for both underwriting and conditions review
· Responsible to ensure the proper training of the Underwriters on the LOS, AUS, regulatory and compliance policies, negotiating skills, 3rd party vendor services and any other area necessary to be effective in their role
· Develop or utilize system reports to effectively monitor and manage individual underwriter productivity and take appropriate action when necessary
· Participate in and/or facilitates resolutions of individual file conflicts
· Conduct the review of files requiring a second look at established by company policies
· Maintain and cultivate an effective working relationship with internal and external customers
· Effectively communicate all decisions and any required conditions to the broker, Account Manager, Territory Manager and or Sales Manager
· Respond to all inquiries in a timely manner as established by company SLA’s
· Carry out management responsibilities in accordance with company policies and applicable state laws for team of associates including training, coaching, supervising, motivating, planning, assigning and directing work; monitoring performance and taking appropriate action when necessary
· Participate in the selection and interview process for Underwriter candidates
· Organize and facilitate regular department meetings
· Participate in management meetings as needed
· Constantly evaluate the processes for improvement opportunities
· Communicate with the Operations Manager, Sales Manager and other appropriate positions when service levels are at risk
· Provide feedback to the other department Team Leads and the Operations Manager
· Develop and/or work with the training resources to develop training programs to ensure adequate growth and development of associates
· Review HMDA data for accuracy on loans that the final disposition was completed by the Underwriter
· Provide quality control responses in a timely manner
· Monitor Secondary Marketing Outstanding Conditions Report and ensure conditions are being responded to in a timely manner
· Identify and develop a successor to this role
· Perform other duties and special projects as required
· Display excellent verbal, written and interpersonal skills
· Serve as a role model for peers and associates by acting with integrity and in a positive manner at all times
· Act as a role model of the company’s values, acting in an ethical and professional manner in all respects
· Embrace company culture
Essential job Skills
· Demonstrated leadership qualities with the ability to provide vision and inspiration to peers and others
· Knowledge of FHA/VA regulations as well as FNMA/FHLMC and investor underwriting guidelines
· Maintain working knowledge of all company's loan programs to ensure loans conform with program requirements through the loan process and to able to answer questions as needed
· Working knowledge of lending compliance and regulations
· Ability to identify and resolve problems in a timely manner
· Proficient in Microsoft Office (Word, Excel, PowerPoint) programs
· Strong organizational skills
· Effective written and verbal communication skills
· Natural collaborative approach to decision-making
· Clear understanding of the implications of customer service
· Effective decision-making, customer service, sales, customer support and problem-solving skills
· Working knowledge of government and agency requirements as well as investor underwriting guidelines
· Strong attention to detail and accuracy
· Strong organizational and time management skills
· Ability to multi-task and work in a deadline driven environment
· Ability to work effectively in a team environment
· Expert level underwriting skills as it relates to mortgage
Thank you,
Meg Reilly
VP of Recruiting
EMAIL: meg@nationalmortgagestaffing.com
TOLL FREE: (800) 603-1651
FAX: (480) 287-9066
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